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SUPPORT · Player Ticket

Submit a Ticket

Bug reports, account issues, payment disputes, gameplay suggestions — any product-related issue, replied within 12 hours by a real person. No account needed, just your phone or email.

Max 1000 chars · cannot edit after submit
Used only for ticket reply · no marketing use, see PII collection list

Ticket Received

We received your feedback. A dedicated agent will reply within 12 hours.

TICKET · pending

Save the ticket number. For urgent issues, contact our Enterprise WeChat with the ticket number.

SLA

  • · First response within 12 hours
  • · Normal issues ≤ 3 business days
  • · Payment / account ≤ 1 business day
  • · Minor refund · priority
Official Enterprise WeChat

Urgent?

Contact WeChat with ticket #

Track Ticket

Enter ticket # or contact

Check FAQ first FREQUENTLY ASKED

  • Black screen / crash on login
  • Payment not received — how to dispute
  • Kicked from device by another login
  • How to report stats anomaly
  • Reporting cheaters / hackers
  • Minor refund process
  • Cross-platform save sync
  • Change bound phone / email